SendSafely Outage History
SendSafely is up right nowPingoru has recorded 36 incidents for SendSafely: 2 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 23 of 744 (3%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 107 (0%) |
Incidents, newest first
Minor August 12, 2026 Service Degradation affecting Audit Log in the EU 23h 6m API (EU)
Started Aug 12, 2026, 04:13 PM UTC· resolved Aug 13, 2026, 03:19 PM UTC
- identified Aug 12, 2026, 04:13 PM UTC
SendSafely has identified an issue that is degrading the performance of audit log API retrieval and export to S3 buckets in the EU.
- resolved Aug 13, 2026, 03:19 PM UTC
This incident has been resolved as of August 12th 2026 at 15:00 UTC.
Minor December 9, 2025 Service Disruption affecting US Portal Authentication 2h 48m Public Website, Enterprise Portals (US)
Started Dec 09, 2025, 04:09 PM UTC· resolved Dec 09, 2025, 06:58 PM UTC
- identified Dec 09, 2025, 04:09 PM UTC
SendSafely is experiencing database service degradation preventing some users from authenticating to the web portal.
- monitoring Dec 09, 2025, 06:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 09, 2025, 06:58 PM UTC
This incident has been resolved.
Notice October 20, 2025 AWS Outage affecting some SendSafely services and our upstream providers 11h 12m Enterprise Portals (EU), Public Website, Enterprise Portals (AU), API (EU) and 6 more
Started Oct 20, 2025, 03:07 PM UTC· resolved Oct 21, 2025, 02:19 AM UTC
- monitoring Oct 20, 2025, 03:07 PM UTC
Some SendSafely services are being affected by the ongoing service outage at AWS. We are monitoring these services and will update when we know more.
- resolved Oct 21, 2025, 02:19 AM UTC
This incident has been resolved.
Minor September 22, 2025 Incorrect Google Safe Browsing Classification on AU Domains 12h 46m Enterprise Portals (AU)
Started Sep 22, 2025, 01:34 AM UTC· resolved Sep 22, 2025, 02:20 PM UTC
- monitoring Sep 22, 2025, 01:34 AM UTC
We have received reports from customers that some of our Australian domains are being blocked due to a mistake in Google Safe Browsing. After thoroughly reviewing our sites and security configurations, we have confirmed that this is a false positive. This categorization by Google is an error. We have escalated this issue with Google as a matter of urgency. In the meantime, you can help by reporting this as a mistake directly to Google: To report as a mistake: 1.When you see the warning page, click “Details” at the bottom left. 2.Click “Let us know”. 3.Choose "This site is safe" and then press Submit. To bypass the warning and access the portal: 1.Click “Details”. 2.Select “Visit this unsafe site”. We will provide updates here as soon as more information is available.
- resolved Sep 22, 2025, 02:20 PM UTC
We have heard back from Google that our site was reviewed and found to contain no issues and the warnings have been removed. All functionality has returned to normal. Our team will continue to work with Google to understand why the false positive occurred in case there is anything we can do to prevent similar future incidents from occurring We apologize for any inconvenience this has caused
Minor September 16, 2025 Incorrect Google Safe Browsing Classification on AU Domains 11h 29m Enterprise Portals (AU)
Started Sep 16, 2025, 12:41 AM UTC· resolved Sep 16, 2025, 12:10 PM UTC
- monitoring Sep 16, 2025, 12:41 AM UTC
We have received reports from customers that some of our Australian domains are being blocked due to a mistake in Google Safe Browsing. After thoroughly reviewing our sites and security configurations, we have confirmed that this is a false positive. This categorization by Google is an error. We have escalated this issue with Google as a matter of urgency. In the meantime, you can help by reporting this as a mistake directly to Google: To report as a mistake: 1.When you see the warning page, click “Details” at the bottom left. 2.Click “Let us know”. 3.Choose "This site is safe" and then press Submit. To bypass the warning and access the portal: 1.Click “Details”. 2.Select “Visit this unsafe site”. We will provide updates here as soon as more information is available.
- resolved Sep 16, 2025, 12:10 PM UTC
We have heard back from Google that our site was reviewed and found to contain no issues and the warnings have been removed. All functionality has returned to normal. Our team will continue to work with Google to understand why the false positive occurred in case there is anything we can do to prevent similar future incidents from occurring We apologize for any inconvenience this has caused
Major May 29, 2025 Microsoft Outlook Issue impacting SendSafely Add-in 18d 1h Platform Integrations (All Regions)
Started May 29, 2025, 06:47 PM UTC· resolved Jun 16, 2025, 08:29 PM UTC
- identified May 29, 2025, 06:47 PM UTC
On May 29, 2025, SendSafely became aware of an issue affecting Microsoft Outlook. This issue appears to be affecting multiple 3rd party vendor applications and may impact the functionality of our new SendSafely Outlook add-in. As such we’ve temporarily disabled the SendSafely Outlook add-in for all users as we investigate. Note - The legacy SendSafely plugin for Outlook Classic is not impacted by this Microsoft issue. To understand what version you are using refer to this Help Center Article: https://sendsafely.zendesk.com/hc/en-us/articles/24944812327437-SendSafely-for-Outlook-Legacy-Plug-in-vs-New-Outlook-for-Web-add-in
- monitoring Jun 13, 2025, 06:10 PM UTC
An update for our Outlook Add-in has been released and access to login has been restored. While some features are unavailable, the ability to send secure files is restored. SendSafely’s documentation on the Outlook Add-in has been updated to reflect these changes: https://sendsafely.zendesk.com/hc/en-us/articles/24618218120077-The-new-SendSafely-Outlook-add-inhttps://sendsafely.zendesk.com/hc/en-us/articles/24944812327437-SendSafely-for-Outlook-Legacy-Plug-in-vs-New-Outlook-for-Web-add-in Please Note: The SendSafely Outlook add-in must be installed by a Microsoft Administrator from the Microsoft 365 admin center. Installation instructions are available from Microsoft here. https://learn.microsoft.com/en-us/microsoft-365/admin/manage/manage-deployment-of-add-ins?view=o365-worldwide%C2%A0 Due to recent Microsoft updates to the Outlook Add-in framework, the SendSafely Add-in for Outlook is only available and supported for use by Microsoft work and school accounts whose administrator has installed the add-in via the Microsoft 365 admin center.
- resolved Jun 16, 2025, 08:29 PM UTC
An update for our Outlook Add-in has been released and access to login has been restored.
Major April 17, 2025 Service Disruption affecting SendSafely packages 20m Public Website, Enterprise Portals (US), API (US), Serverless Gateway (US)
Started Apr 17, 2025, 05:50 PM UTC· resolved Apr 17, 2025, 06:10 PM UTC
- identified Apr 17, 2025, 05:50 PM UTC
SendSafely identified an issue with some packages that caused the packages to expire early. A fix has been released to resolve this, and the team is working to restore the correct state of packages.
- resolved Apr 17, 2025, 06:10 PM UTC
All package's have been returned to the correct state.
Minor March 20, 2025 Service Degradation affecting SendSafely Users 48m Public Website, Enterprise Portals (US), API (US), Serverless Gateway (US)
Started Mar 20, 2025, 06:34 PM UTC· resolved Mar 20, 2025, 07:23 PM UTC
- monitoring Mar 20, 2025, 06:34 PM UTC
SendSafely has identified an issue that is degrading the performance of certain backend services, including delivery of SendSafely Packages. We are working on a fix and expect to have these services fully restored soon.
- resolved Mar 20, 2025, 07:23 PM UTC
Customers report a return to normal operation around 2:30 EST