SendSafely incident

Service Disruption affecting US Portal Authentication

Minor Resolved View vendor source →

SendSafely experienced a minor incident on December 9, 2025 affecting Public Website and Enterprise Portals (US), lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 04:09 PM UTC
Resolved
Dec 09, 2025, 06:58 PM UTC
Duration
2h 48m
Detected by Pingoru
Dec 09, 2025, 04:09 PM UTC

Affected components

Public WebsiteEnterprise Portals (US)

Update timeline

  1. identified Dec 09, 2025, 04:09 PM UTC

    SendSafely is experiencing database service degradation preventing some users from authenticating to the web portal.

  2. monitoring Dec 09, 2025, 06:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 09, 2025, 06:58 PM UTC

    This incident has been resolved.