SendSafely incident

AWS Outage affecting some SendSafely services and our upstream providers

Notice Resolved View vendor source →

SendSafely experienced a notice incident on October 20, 2025 affecting Enterprise Portals (EU) and Public Website and 1 more component, lasting 11h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 03:07 PM UTC
Resolved
Oct 21, 2025, 02:19 AM UTC
Duration
11h 12m
Detected by Pingoru
Oct 20, 2025, 03:07 PM UTC

Affected components

Enterprise Portals (EU)Public WebsiteEnterprise Portals (AU)API (EU)Enterprise Portals (US)API (AU)API (US)Serverless Gateway (EU)Serverless Gateway (US)Platform Integrations (All Regions)

Update timeline

  1. monitoring Oct 20, 2025, 03:07 PM UTC

    Some SendSafely services are being affected by the ongoing service outage at AWS. We are monitoring these services and will update when we know more.

  2. resolved Oct 21, 2025, 02:19 AM UTC

    This incident has been resolved.