SendSafely incident

Service Degradation affecting Audit Log in the EU

Minor Resolved View vendor source →

SendSafely experienced a minor incident on August 12, 2026 affecting API (EU), lasting 23h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 04:13 PM UTC
Resolved
Aug 13, 2026, 03:19 PM UTC
Duration
23h 6m
Detected by Pingoru
Aug 12, 2026, 04:13 PM UTC

Affected components

API (EU)

Update timeline

  1. identified Aug 12, 2026, 04:13 PM UTC

    SendSafely has identified an issue that is degrading the performance of audit log API retrieval and export to S3 buckets in the EU.

  2. resolved Aug 13, 2026, 03:19 PM UTC

    This incident has been resolved as of August 12th 2026 at 15:00 UTC.