SendSafely Outage History

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SendSafely had 3 outages in the last 2 years totaling 37h 6m of downtime — averaging 0.1 incidents per month.

There were 3 SendSafely outages since October 20, 2025 totaling 37h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://sendsafely.statuspage.io

Minor August 12, 2026

Service Degradation affecting Audit Log in the EU

Detected by Pingoru
Aug 12, 2026, 04:13 PM UTC
Resolved
Aug 13, 2026, 03:19 PM UTC
Duration
23h 6m
Affected: API (EU)
Timeline · 2 updates
  1. identified Aug 12, 2026, 04:13 PM UTC

    SendSafely has identified an issue that is degrading the performance of audit log API retrieval and export to S3 buckets in the EU.

  2. resolved Aug 13, 2026, 03:19 PM UTC

    This incident has been resolved as of August 12th 2026 at 15:00 UTC.

Read the full incident report →

Minor December 9, 2025

Service Disruption affecting US Portal Authentication

Detected by Pingoru
Dec 09, 2025, 04:09 PM UTC
Resolved
Dec 09, 2025, 06:58 PM UTC
Duration
2h 48m
Affected: Public WebsiteEnterprise Portals (US)
Timeline · 3 updates
  1. identified Dec 09, 2025, 04:09 PM UTC

    SendSafely is experiencing database service degradation preventing some users from authenticating to the web portal.

  2. monitoring Dec 09, 2025, 06:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 09, 2025, 06:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

AWS Outage affecting some SendSafely services and our upstream providers

Detected by Pingoru
Oct 20, 2025, 03:07 PM UTC
Resolved
Oct 21, 2025, 02:19 AM UTC
Duration
11h 12m
Affected: Enterprise Portals (EU)Public WebsiteEnterprise Portals (AU)API (EU)Enterprise Portals (US)API (AU)API (US)Serverless Gateway (EU)Serverless Gateway (US)Platform Integrations (All Regions)
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 03:07 PM UTC

    Some SendSafely services are being affected by the ongoing service outage at AWS. We are monitoring these services and will update when we know more.

  2. resolved Oct 21, 2025, 02:19 AM UTC

    This incident has been resolved.

Read the full incident report →