Sendbird had 8 outages in the last 2 years totaling 2h 52m of downtime — averaging 0.3 incidents per month.
There were 8 Sendbird outages since October 2, 2024 totaling 2h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
The servers have returned operational.
We're experiencing an elevated level of API errors and are currently looking into the issue.
The servers have returned operational.
Impact: Full outage, all requests failed
When: 2026-03-03 06:43 – 08:02 (UTC) Impact: Full outage, all requests failed Root cause: Unexpected issue following a Redis security (TLS) configuration change Immediate remediation: Provisioned a new secure Redis cluster and migrated traffic; service fully restored and operating normally
Earlier today, we observed unexpected behavior within our chat service infrastructure that affected websocket stability. A subset of websocket server pods entered a state where they were unable to restart normally, which increased load on the remaining healthy pods. Over time, this imbalance led to elevated memory usage and eventually caused some pods to reach OOM (Out of Memory) conditions. As these pods became unavailable, a significant number of websocket connections dropped simultaneously at approximately 07:00 PT. Our team took action to stabilize the environment and completed a rollback to a previously stable server version at 08:30 PT, after which system performance and connection reliability returned to normal. We continue to investigate the underlying cause to prevent recurrence.
As of 12:05 pm PST services on the region are impacted. We are investigating the root cause. Updates will be provided as available
This incident has been resolved.
We are currently investigating this issue.
The servers have returned operational.
When: 2025-03-06 05:04:00 - 05:16:00 UTC Impact: Partial connections errors for new websocket requests Cause: A configuration of this specific region was not applied appropriately, and new connections could not be made during this time Remediation: Rolled back the problematic config
We're experiencing an elevated level of errors and are currently looking into the issue.
The Chatbot servers have returned operational.