Delay in events processing

Update timeline

1. investigating May 25, 2026, 06:02 AM UTC

   Our Engineering team is currently investigating an issue causing some delay on events processing.

2. monitoring May 25, 2026, 07:48 AM UTC

   Our Engineering team has identified the issue and applied remediation actions. Situation is being monitored until complete recovery. We thank you for your patience during resolution.

3. identified May 25, 2026, 11:17 AM UTC

   The underlying performance issue is still present and our teams are currently working on scaling to find better performances. Events ingestion, detection and alerts raising are not impacted and still done in real-time. Thank you for your understanding.

4. monitoring May 25, 2026, 11:46 AM UTC

   Our Engineering continues performing long term stabilization actions. User impact has been resolved. We thank you for your patience during resolution.

5. monitoring May 25, 2026, 06:54 PM UTC

   The scale has been progressively deployed and the platform has been catching up on the indexing delay since 16:00 CEST. It is expected to catch up in a couple hours. Our engineering team will also implement some long-term fixes during the evening and the night to increase performances. We will let you know once the platform is back to real-time. Thank you for your patience.

6. resolved May 25, 2026, 09:05 PM UTC

   The platform has processed all the accumulated delay and is back to real-time indexing. Everything is stable, this incident is over. Our team has started working on long-term improvements. Thank you for your patience throughout this incident.