Seismic Software incident

Some customers experiencing video playback issues

Major Resolved View vendor source →

Seismic Software experienced a major incident on July 29, 2026 affecting Learning Video, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 04:18 PM UTC
Resolved
Jul 29, 2026, 06:28 PM UTC
Duration
2h 10m
Detected by Pingoru
Jul 29, 2026, 04:18 PM UTC

Affected components

Learning Video

Update timeline

  1. investigating Jul 29, 2026, 04:18 PM UTC

    We are currently investigating this issue.

  2. identified Jul 29, 2026, 04:52 PM UTC

    Identified as an issue with our video playback provider, "Vimeo".

  3. monitoring Jul 29, 2026, 05:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 29, 2026, 06:28 PM UTC

    This incident has been resolved.