Seismic Software incident

Some customers seeing "renew session" error message after logging into tenant

Major Resolved View vendor source →

Seismic Software experienced a major incident on July 6, 2026 affecting User Management, lasting 1d 11h. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2026, 02:45 AM UTC
Resolved
Jul 07, 2026, 01:58 PM UTC
Duration
1d 11h
Detected by Pingoru
Jul 06, 2026, 02:45 AM UTC

Affected components

User Management

Update timeline

  1. investigating Jul 06, 2026, 02:45 AM UTC

    We are currently investigating this issue.

  2. identified Jul 06, 2026, 02:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 06, 2026, 02:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 07, 2026, 01:58 PM UTC

    This incident has been resolved.