SegMetrics incident

Upstream database issues

Resolved after 3 hours 6 minutes, affecting Application and Datacenter, on March 3, 2021.

resolved Mar 04, 2021, 01:39 AM UTC

This incident has been resolved. All data connections are back up with no data loss. We will be sending out a full update shortly.

Started
Mar 03, 2021, 10:33 PM UTC
Resolved
Mar 04, 2021, 01:39 AM UTC
Duration
3h 6m
Detected by Pingoru
Mar 03, 2021, 10:33 PM UTC

Affected components

ApplicationDatacenter

Update timeline

  1. investigating Mar 03, 2021, 10:33 PM UTC

    Our upstream data provider is having connection issues with the database service that our analytics dashboards run on. We're continuing to collect access and analytics data through our tracking shards with no data loss.

  2. resolved Mar 04, 2021, 01:39 AM UTC

    This incident has been resolved. All data connections are back up with no data loss. We will be sending out a full update shortly.

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