Segment incident

Customer web interface issue

Critical Resolved View vendor source →

Segment experienced a critical incident on May 20, 2025 affecting Web Interface (US) and Public API (US) and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 09:48 PM UTC
Resolved
May 20, 2025, 11:12 PM UTC
Duration
1h 23m
Detected by Pingoru
May 20, 2025, 09:48 PM UTC

Affected components

Web Interface (US)Public API (US)Web Interface (EU)Public API (EU)

Update timeline

  1. investigating May 20, 2025, 09:48 PM UTC

    We are currently investigating an issue with the Segment web application and public API.

  2. monitoring May 20, 2025, 09:58 PM UTC

    We are fully back live.

  3. resolved May 20, 2025, 11:12 PM UTC

    This incident has been resolved