Segment incident

Degradation to Multiple Products which leverage Google Cloud Platform

Major Resolved View vendor source →

Segment experienced a major incident on June 12, 2025 affecting Streaming Destinations (US) and Warehouse Destinations (US) and 1 more component, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:58 PM UTC
Resolved
Jun 12, 2025, 09:30 PM UTC
Duration
2h 31m
Detected by Pingoru
Jun 12, 2025, 06:58 PM UTC

Affected components

Streaming Destinations (US)Warehouse Destinations (US)Blobstore Destinations (US)Reverse ETL (EU)Streaming Destinations (EU)Warehouse Destinations (EU)Blobstore Destinations (EU)Reverse ETL (US)

Update timeline

  1. investigating Jun 12, 2025, 06:58 PM UTC

    We are investigating an issue with destination delivery delay. This appears due to downstream outages in Google Cloud Services.

  2. investigating Jun 12, 2025, 07:14 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 12, 2025, 07:16 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 12, 2025, 07:53 PM UTC

    We are seeing degradation across products leveraging GCP, including SQL Traits, rETL, LinkedAudiences, and Streaming, Storage, and BlobStore destinations. We are currently seeing no indication of data loss.

  5. investigating Jun 12, 2025, 08:53 PM UTC

    We are seeing that GCS based Global Storage Destinations have fully recovered. We continue to monitor impacted products for recovery.

  6. investigating Jun 12, 2025, 09:29 PM UTC

    All impacted Segment Products have recovered, and we will continue to monitor throughout the day. If you have questions or continued concerns with your implementation, please reach out via normal support channels.

  7. resolved Jun 12, 2025, 09:30 PM UTC

    This incident has been resolved.