Segment experienced a major incident on June 27, 2025 affecting Engage (US), lasting 2h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Engage (US)
Update timeline
- investigating Jun 27, 2025, 12:18 PM UTC
We have observed an increase in latency within Engage and are currently investigating the issue. Audience, Computed Trait, and Journey updates may have been delayed by up to two hours.
- identified Jun 27, 2025, 12:21 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 27, 2025, 01:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 27, 2025, 03:11 PM UTC
This incident has been resolved.