Segment experienced a major incident on August 14, 2025 affecting Data Deletions (US) and Data Deletions (EU), lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Data Deletions (US)Data Deletions (EU)
Update timeline
- investigating Aug 14, 2025, 03:12 PM UTC
Segment deletion calls in US and EU environments have started failing from Aug 14th 4:42AM PST. We are currently investigating the issue
- investigating Aug 14, 2025, 03:21 PM UTC
We are continuing to investigate this issue.
- identified Aug 14, 2025, 03:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 14, 2025, 03:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 14, 2025, 04:20 PM UTC
This incident has now been resolved. All deletion requests are processing successfully