Segment experienced a minor incident on October 20, 2025 affecting Cloud Sources (US) and Cloud Sources (EU), lasting 14h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud Sources (US)Cloud Sources (EU)
Update timeline
- identified Oct 20, 2025, 10:11 AM UTC
Segment is observing service unavailable error from intercom APIs.
- monitoring Oct 20, 2025, 12:00 PM UTC
We are monitoring the recovery of Intercom cloud sources after experiencing data fetching issues. Intercom has reported their services are recovering from the incident. We are closely watching data ingestion to ensure full restoration.
- monitoring Oct 20, 2025, 01:52 PM UTC
Intercom EU cloud sources are now fully operational and data ingestion has been restored. All services are functioning normally
- resolved Oct 21, 2025, 12:31 AM UTC
Intercom cloud sources data fetching issues have been resolved. All services are now operating normally.