Segment experienced a minor incident on November 4, 2025 affecting Reverse ETL (EU) and Reverse ETL (US), lasting 16h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 04, 2025, 01:09 AM UTC
ReverseETL delivery counts are currently delayed. Syncs that started between 6:00 AM and 4:00 PM PST on November 3 may show inaccurate counts or timeout errors. We've identified the issue and are working towards a resolution. Note: This is only affecting reporting, no data loss or change in delivery.
- identified Nov 04, 2025, 04:32 AM UTC
We’re actively working on retroactively updating the ReverseETL delivery counts for affected customers. All ReverseETL Syncs created after 4 PM PST will correctly report counts.
- identified Nov 04, 2025, 03:51 PM UTC
We've restored the ReverseETL delivery counts in the EU and are actively working on updating them in the US.
- resolved Nov 04, 2025, 05:56 PM UTC
We've restored the ReverseETL delivery counts in the US