Seesaw incident

Some teachers missing classes

Resolved after 23 hours 21 minutes, affecting Seesaw, on March 7, 2022.

resolved Mar 08, 2022, 10:21 PM UTC

All teachers connections to classes should be fixed. Please email [email protected] if that is not the case.

Started
Mar 07, 2022, 11:00 PM UTC
Resolved
Mar 08, 2022, 10:21 PM UTC
Duration
23h 21m
Detected by Pingoru
Mar 07, 2022, 11:00 PM UTC

Affected components

Seesaw

Update timeline

  1. investigating Mar 07, 2022, 11:00 PM UTC

    We are investigating some teacher reports of missing classes. We have identified root cause and are working on a resolution.

  2. identified Mar 08, 2022, 03:52 AM UTC

    Affected accounts have been identified and we are working to restore their association with the right classes.

  3. monitoring Mar 08, 2022, 06:08 PM UTC

    A fix has been implemented for the affected users so they have been re-added to appropriate classes - we are monitoring / verifying.

  4. resolved Mar 08, 2022, 10:21 PM UTC

    All teachers connections to classes should be fixed. Please email [email protected] if that is not the case.

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