Resolved after 1 day, affecting Seesaw, on January 25, 2023.
The issue has been resolved and customers have been reporting that things are now working as expected with CSV Rostering.
Affected components
Update timeline
- investigating Jan 25, 2023, 04:15 PM UTC
We are currently investigating an issue where some admins get a 504 error when attempting to upload rosters via the CSV rostering method.
- identified Jan 25, 2023, 06:38 PM UTC
The issue causing the CSV Rostering 504 errors has been identified. A fix is being worked on.
- monitoring Jan 26, 2023, 04:58 AM UTC
A fix has been implemented and we are monitoring the results to ensure there are no more CSV Rostering 504 errors coming through.
- resolved Jan 26, 2023, 04:29 PM UTC
The issue has been resolved and customers have been reporting that things are now working as expected with CSV Rostering.
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