Resolved after 44 minutes, affecting Seesaw, on August 15, 2023.
Family invites should now send correctly via SMS. If you previously sent an invite via SMS that was not delivered, you can re-send the invite now (via SMS or any method) or remove and re-invite so that the family invite properly sends.
Affected components
Update timeline
- investigating Aug 15, 2023, 04:13 PM UTC
Currently we are unable to send family invites via SMS text message to new families without existing Seesaw accounts. As a workaround, teachers can invite families using email, QR code printouts, or invite link. We also recommend re-sending an invite via one of the other methods if you recently tried to invite families via SMS.
- monitoring Aug 15, 2023, 04:40 PM UTC
A fix for sending family invites via SMS text message has been implemented. Family invites should now send correctly via SMS. We are monitoring to ensure the fix.
- resolved Aug 15, 2023, 04:58 PM UTC
Family invites should now send correctly via SMS. If you previously sent an invite via SMS that was not delivered, you can re-send the invite now (via SMS or any method) or remove and re-invite so that the family invite properly sends.
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