Resolved after 3 hours 9 minutes, affecting Seesaw, on October 30, 2023.
All historical backup of notifications have been cleared and delivered. We consider this incident to be resolved, and continue to monitor the reliability of our services.
Affected components
Update timeline
- investigating Oct 30, 2023, 02:20 PM UTC
We are currently experiencing delays in outbound email and SMS notifications for users, since 1:30pm UTC / 930am Eastern / 630am Pacific. Our team is currently investigating the root cause. More updates will be posted shortly.
- identified Oct 30, 2023, 03:45 PM UTC
We have identified the root cause of the issue. New notifications are no longer delayed, and we are actively working on clearing out the backup in the older notifications
- monitoring Oct 30, 2023, 05:16 PM UTC
A fix is in place and all the notifications from earlier today should have been delivered at this time. We are continuing to monitor the stability of our fix and reliability.
- monitoring Oct 30, 2023, 05:28 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 30, 2023, 05:30 PM UTC
All historical backup of notifications have been cleared and delivered. We consider this incident to be resolved, and continue to monitor the reliability of our services.
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