Resolved after 16 hours 9 minutes, affecting Seesaw, on February 22, 2024.
We've confirmed that the issue has resolved itself. An upstream provider had an outage from 2/21/24 13:57 PT to 2/21/24 19:01 PT. Our logs show normal activity resumed by 19:15 PT, and we've made an improvement to prevent this issue from occurring if the provider were to have an issue again.
Affected components
Update timeline
- investigating Feb 22, 2024, 02:32 AM UTC
A small set of users are likely not receiving real-time updates in Messaging. The team is looking into this, and the current workaround is to refresh to receive new messages. Thank you for your patience.
- investigating Feb 22, 2024, 05:01 PM UTC
We've confirmed that the issue has resolved itself. An upstream provider had an outage from 2/21/24 13:57 PT to 2/21/24 19:01 PT. Our logs show normal activity resumed by 19:15 PT, and we've made an improvement to prevent this issue from occurring if the provider were to have an issue again.
- investigating Feb 22, 2024, 05:02 PM UTC
We've confirmed that the issue has resolved itself. An upstream provider had an outage from 2/21/24 13:57 PT to 2/21/24 19:01 PT. Our logs show normal activity resumed by 19:15 PT, and we've made an improvement to prevent this issue from occurring if the provider were to have an issue again.
- resolved Feb 22, 2024, 06:41 PM UTC
This incident has been resolved.
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