Resolved after 1 hour 8 minutes, affecting Seesaw, on June 20, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Seesaw
Update timeline
- investigating Jun 20, 2024, 08:46 PM UTC
We are currently investigating an issue where a small percentage of users are experiencing 500 errors across the site.
- identified Jun 20, 2024, 09:25 PM UTC
Between 1:05pm - 2:31pm pacific, Seesaw experienced an elevated level of API errors. We've identified that up to 2,600 schools and districts who are in the 'Seesaw Instruction & Insights' tier received a 500 error when accessing our site. We are working to restore their access.
- monitoring Jun 20, 2024, 09:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 20, 2024, 09:55 PM UTC
This incident has been resolved.
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