SecurityScorecard had 12 outages in the last 2 years totaling 59h 17m of downtime — averaging 0.5 incidents per month.
There were 12 SecurityScorecard outages since August 22, 2024 totaling 59h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing an issue causing findings to temporarily drop from Custom Scorecards, resulting in an unexpected score increase. Our engineering team is actively reprocessing the affected data to restore full functionality and accurate scores for custom scorecards. Standard scorecards are unaffected.
This incident has been resolved.
We are investigating an issue where users receive a "Page Load Error" when attempting to open scorecards. Our engineering team is actively working to identify the cause and restore full functionality.
The issue has been identified and a fix is being implemented.
A fix has been implemented, and we are seeing scorecards load successfully. We will continue to monitor the system closely to ensure stability before resolving the incident completely.
This incident has been resolved.
We are investigating an issue where attempting to grant access or send a questionnaire to an email address not currently registered in our system results in an error. Questionnaires are not being sent and access permissions are not updated with these addresses.
The issue has been identified and a fix is being implemented.
The Questionnaires can now be sent to new platform users however, invitation e-mails are still undeliverable. We are investigating.
A fix has been implemented and we are monitoring the results.
The issue has now been fully resolved.
Evidence Locker Uploads may not be available to all users
The issue has been identified and a fix is being implemented.
Evidence Locker issue has been addressed and we are monitoring the results.
The issue has now been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing degraded performance with the Ratings Platform due to an ongoing incident with AWS in the US-EAST-1 region. This is impacting page load times and our reporting services. We are monitoring the situation and will provide updates as more information becomes available from AWS.
We are continuing to experience service disruptions due to the ongoing AWS outage in the US-EAST-1 region. Our team is monitoring the situation closely and working on mitigations where possible. We will provide further updates as AWS restores services in the affected region.
Critical functionality is restored. There may be potential delays in certain data updates.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The scoring platform is experiencing Intermittent login and page load issues.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Scoring platform is experiencing issues with report generation
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
An issue has been identified within the measurement data used in the Custom Scorecards scoring calculation workflow. This issue is causing Custom Scorecard to display a score of 100 with no issue attached. We have implemented a fix and are currently re-scoring the Custom Scorecards.
The Scoring data has been re-calculated and is now published on the Platform. We are currently re-scoring the Custom Scorecards for the previous days in order to fix the History data.
A fix has been implemented and we are monitoring the results.
History data and Current data have been re-calculated using the fixed workflow. Data is now published on the platform. The issue is now considered resolved.
Users located in the APAC region may experience an error message from Cloudfront upon logging into the platform. We are currently investigating.
Tests and User related activities indicate that the issue is not occurring anymore. We are monitoring the status of the services.
The incident is now resolved.
We are currently investigation this issue. Services impacted include: Issue details page, report generation on issues, attribution log, and API issue calls.
This incident has been resolved.