SecurityScorecard experienced a minor incident on April 20, 2026 affecting Atlas Platform, lasting 4h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Atlas Platform
Update timeline
- investigating Apr 20, 2026, 03:19 PM UTC
We are investigating an issue where attempting to grant access or send a questionnaire to an email address not currently registered in our system results in an error. Questionnaires are not being sent and access permissions are not updated with these addresses.
- identified Apr 20, 2026, 04:08 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 20, 2026, 05:55 PM UTC
The Questionnaires can now be sent to new platform users however, invitation e-mails are still undeliverable. We are investigating.
- monitoring Apr 20, 2026, 06:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 20, 2026, 08:02 PM UTC
The issue has now been fully resolved.