SecureX sign-on incident

AI Defense Tenant Onboarding Disruption

Resolved on July 22, 2026.

resolved Jul 22, 2026, 09:44 AM UTC

What's happening: We're currently experiencing an issue in the AI Defense tenant onboarding flow that is preventing some new tenants from being onboarded successfully. Impact: Onboarding for affected tenants is temporarily disrupted. Status: The team has identified the root cause and a fix is in progress. We'll confirm once it's resolved and validated. Note: No impact to existing customers, new onboarding is stalled for now. AI Defense Status Page : https://status.aidefense.security.cisco.com/

Started
Jul 22, 2026, 09:30 AM UTC
Resolved
Jul 22, 2026, 09:30 AM UTC
Duration
–
Detected by Pingoru
Jul 22, 2026, 09:30 AM UTC

Update timeline

  1. resolved Jul 22, 2026, 09:44 AM UTC

    What's happening: We're currently experiencing an issue in the AI Defense tenant onboarding flow that is preventing some new tenants from being onboarded successfully. Impact: Onboarding for affected tenants is temporarily disrupted. Status: The team has identified the root cause and a fix is in progress. We'll confirm once it's resolved and validated. Note: No impact to existing customers, new onboarding is stalled for now. AI Defense Status Page : https://status.aidefense.security.cisco.com/

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