Resolved after 1 hour 1 minute, affecting Secured Signing Website NZ Region and Secured Signing - PKI Digital Signature Service and 1 more, on April 8, 2021.
A fix has been implemented and we are monitoring the results.
Affected components
Secured Signing Website NZ RegionSecured Signing - PKI Digital Signature ServiceSecured Signing APISecured Signing SMS ServiceSecured Signing Video Signing ServiceSecured Signing Video Confirmation ServiceSecured Signing ID Verification ServiceSecured Signing KBA ServiceSecured Signing ID Check Service
Update timeline
- investigating Apr 08, 2021, 03:36 PM UTC
We are currently investigating this issue.
- investigating Apr 08, 2021, 03:56 PM UTC
We are continuing to investigate this issue.
- investigating Apr 08, 2021, 04:28 PM UTC
We are continuing to investigate this issue.
- identified Apr 08, 2021, 04:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 08, 2021, 04:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2021, 04:38 PM UTC
This incident has been resolved.
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