Resolved after 55 minutes, affecting Secured Signing Website NZ Region and Secured Signing - PKI Digital Signature Service and 1 more, on January 11, 2022.
We are continuing to monitor for any further issues.
Affected components
Secured Signing Website NZ RegionSecured Signing - PKI Digital Signature ServiceSecured Signing APISecured Signing SMS ServiceSecured Signing Video Signing ServiceSecured Signing Video Confirmation ServiceSecured Signing ID Verification ServiceSecured Signing KBA ServiceSecured Signing ID Check ServiceSecured Signing Email Service
Update timeline
- investigating Jan 11, 2022, 03:23 PM UTC
We are currently investigating this issue.
- investigating Jan 11, 2022, 03:56 PM UTC
We are continuing to investigate this issue.
- identified Jan 11, 2022, 04:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 11, 2022, 04:04 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 11, 2022, 04:18 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 11, 2022, 04:19 PM UTC
This incident has been resolved.
Your product runs on more than Secured Signing
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services