SecureCo incident

Issues with inbound and outbound calls to Genesys Cloud

Major Resolved View vendor source →

SecureCo experienced a major incident on September 18, 2023 affecting Enterprise Voice for Genesys Cloud, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2023, 02:23 AM UTC
Resolved
Sep 18, 2023, 03:28 AM UTC
Duration
1h 5m
Detected by Pingoru
Sep 18, 2023, 02:23 AM UTC

Affected components

Enterprise Voice for Genesys Cloud

Update timeline

  1. monitoring Sep 18, 2023, 02:23 AM UTC

    Global DNS issues have affected services delivered by Genesys Cloud, issue has self resolved, but we are still monitoring for any further issues.

  2. resolved Sep 18, 2023, 03:28 AM UTC

    No further issues of this nature have returned, service remains fully operational.