SecureCo incident

Degraded connectivity - Voice services via Optus

Notice Resolved View vendor source →

SecureCo experienced a notice incident on November 7, 2023 affecting Australia and Enterprise Voice, lasting 10h 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2023, 05:00 PM UTC
Resolved
Nov 08, 2023, 03:47 AM UTC
Duration
10h 47m
Detected by Pingoru
Nov 07, 2023, 05:00 PM UTC

Affected components

AustraliaEnterprise Voice

Update timeline

  1. investigating Nov 07, 2023, 10:16 PM UTC

    Optus outage affecting some voice services

  2. investigating Nov 08, 2023, 01:41 AM UTC

    No Current Impact to SecureCo Services or Platform, the issue has been identified as an Optus network wide outage causing calls to or from the Optus network to fail. If you are an existing SecureCo customer who also has Optus Voice Services that are impacted by the outage please get in touch with us as we may be able to assist with temporary services and discuss how we may also be able to assist with redundancy solutions.

  3. resolved Nov 08, 2023, 03:47 AM UTC

    This incident has been resolved.