SecureCo experienced a minor incident on January 28, 2024 affecting SIP Trunking for Microsoft Teams and SIP Trunking for WebEx Calling and 1 more component, lasting 6h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2024, 02:27 AM UTC
We are currently experiencing issues with our media servers and approximately 20-30% of calls for all customers may have voice quality issues. We not experiencing any connectivity or networking issues.
- identified Jan 29, 2024, 02:33 AM UTC
The underlying issue has been identified and fixes have been applied to eliminate the impact to call quality.
- monitoring Jan 29, 2024, 02:55 AM UTC
A permanent fix has been applied and normal operation has now returned. We will continue to monitor for the next 90 minutes to ensure continued operability.
- resolved Jan 29, 2024, 05:36 AM UTC
The issue of call quality degradation has now been closed. No new occurrences during the monitoring of the services previously impacted.