SecureCo incident

Call Failures on Some SIP Trunk Services

Major Resolved View vendor source →

SecureCo experienced a major incident on February 1, 2024 affecting SIP Trunking for WebEx Calling, lasting 6h 15m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2024, 10:00 PM UTC
Resolved
Feb 02, 2024, 04:15 AM UTC
Duration
6h 15m
Detected by Pingoru
Feb 01, 2024, 10:00 PM UTC

Affected components

SIP Trunking for WebEx Calling

Update timeline

  1. investigating Feb 01, 2024, 11:30 PM UTC

    Our monitoring has detected issues with some Inbound and outbound calls for some SIP Trunk Services. This is under investigation.

  2. monitoring Feb 01, 2024, 11:48 PM UTC

    The cause of the issue has been identified and a fix has been put in place, we are currently monitoring for any further occurrences.

  3. resolved Feb 02, 2024, 04:15 AM UTC

    Issue has been resolved an full normal operation has returned.