SecureCo experienced a notice incident on May 6, 2024 affecting SIP Trunking for Microsoft Teams, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2024, 02:48 AM UTC
We are currently investigated a reported instance of call issues with Microsoft Teams. More information will follow when it becomes available.
- identified May 06, 2024, 02:59 AM UTC
An issue has been identified with TLS certificates on a number of our SBCs, we are currently implementing a fix Updates will be made in 15 minutes or if a fix has been implemented successfully
- monitoring May 06, 2024, 03:05 AM UTC
The fix has been applied successfully and we are seeing successful calls both inbound and outbound. We will monitor for the next 15 minutes to confirm return to normal operation.
- monitoring May 06, 2024, 03:28 AM UTC
We are continuing to monitor for any further issues.
- resolved May 06, 2024, 03:29 AM UTC
The fix applied has been successful and operation has returned to normal