SecureCo incident

Payments Issues

Critical Resolved View vendor source →

SecureCo experienced a critical incident on July 8, 2021 affecting Hosted Payments Page and Production Payments API, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2021, 06:50 AM UTC
Resolved
Jul 08, 2021, 08:29 AM UTC
Duration
1h 39m
Detected by Pingoru
Jul 08, 2021, 06:50 AM UTC

Affected components

Hosted Payments PageProduction Payments API

Update timeline

  1. investigating Jul 08, 2021, 07:12 AM UTC

    We are currently investigating this issue.

  2. identified Jul 08, 2021, 07:22 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 08, 2021, 07:33 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 08, 2021, 08:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 08, 2021, 08:29 AM UTC

    This incident has been resolved.