SecureCo experienced a major incident on June 24, 2024 affecting Australia, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Australia
Update timeline
- investigating Jun 24, 2024, 02:04 AM UTC
We are currently investigating inbound call failures affecting some services. Further updates wll provided
- investigating Jun 24, 2024, 02:24 AM UTC
Our upstream carrier have confirmed they are currently are working to resolve the issue ASAP.
- identified Jun 24, 2024, 03:08 AM UTC
The call failure issue is confined to carrier Symbio and we clarifying verifying resolution. Will update again.
- monitoring Jun 24, 2024, 03:16 AM UTC
The cause of the issue has been identified and resolved by the carrier. We are currently monitoring for any further occurrences.
- resolved Jun 24, 2024, 04:08 AM UTC
The issue has been resolved by Symbio with no further call failure issues reported or observed.