SecureCo incident

AU1-SYD1 Call Connection Issues

Major Resolved View vendor source →

SecureCo experienced a major incident on July 1, 2024 affecting Australia and Enterprise Voice, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2024, 09:00 PM UTC
Resolved
Jul 02, 2024, 12:00 AM UTC
Duration
3h
Detected by Pingoru
Jul 01, 2024, 09:00 PM UTC

Affected components

AustraliaEnterprise Voice

Update timeline

  1. investigating Jul 01, 2024, 10:35 PM UTC

    We have identified an issue with some calls connecting via SYD1. This was identified in the earlier hours of this morning and is Currently under investigation

  2. identified Jul 01, 2024, 10:54 PM UTC

    SYD1 SBC identified as having an issue. Failover has restored services.

  3. resolved Jul 02, 2024, 12:00 AM UTC

    Issue was resolved at 8:55am.