SecureCo experienced a major incident on July 30, 2024 affecting Hosted Payments Page, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2024, 05:13 AM UTC
Intermittent payment capture failure alerts are under investigation. We will provide a status update in 15 minutes.
- investigating Jul 30, 2024, 05:38 AM UTC
We are continuing to investigate the issue; however, we have confirmed that the majority of customers are not impacted.
- investigating Jul 30, 2024, 06:31 AM UTC
This issue has been identified as impacting additional customers, so has been upgraded to Major for those who use Omnichannel and CCP functions only.
- identified Jul 30, 2024, 06:41 AM UTC
Internal service caching is resolving, we anticipate a reduction in service errors.
- monitoring Jul 30, 2024, 06:58 AM UTC
The issue has been corrected, the service is restored and will be monitored.
- resolved Jul 30, 2024, 07:38 AM UTC
Monitoring has confirmed that no further failures have been seen and the incident is now resolved.