SecureCo incident
Issues with Calls to SecureCo Numbers from Some Australian Carriers
SecureCo experienced a minor incident on October 12, 2024 affecting Australia, lasting 5h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2024, 03:10 AM UTC
We are aware of an issue impacting some calls made from Optus and Vodafone to SecureCo Numbers, the issue is currently under investigation and there is no known impact for calls from other providers or impact to outgoing calls at this time.
- identified Oct 12, 2024, 03:32 AM UTC
An inter-carrier issue has been identified that is resulting in no audio on some calls from Optus and Vodafone, remedial work is underway with both third parties to resolve the issue.
- identified Oct 12, 2024, 03:57 AM UTC
Remedial work is still ongoing with the third parties to re-route traffic at an inter-carrier level as part of ongoing troubleshooting and resolution activities.
- identified Oct 12, 2024, 04:19 AM UTC
Troubleshooting and Remediation work is ongoing with the third parties, no impact to calls from other providers has been identified at this stage.
- identified Oct 12, 2024, 04:45 AM UTC
Initial Testing has confirmed successful remediation of the issue for test numbers re-routed during troubleshooting and the solution is now being applied to all impacted numbers.
- monitoring Oct 12, 2024, 04:57 AM UTC
The issue has now been resolved for all calls from impacted providers and we are continuing monitoring to ensure there are no remaining issues until the incident is formally closed.
- monitoring Oct 12, 2024, 05:00 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 12, 2024, 09:02 AM UTC
Monitoring has confirmed that the issue has been successfully resolved and no further action is required.