SecureCo incident

Voice Connectivity Issues - 28/10/2024 - from 15:54 AEDT

Major Resolved View vendor source →

SecureCo experienced a major incident on October 28, 2024 affecting Australia and New Zealand, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2024, 05:26 AM UTC
Resolved
Oct 28, 2024, 06:40 AM UTC
Duration
1h 13m
Detected by Pingoru
Oct 28, 2024, 05:26 AM UTC

Affected components

AustraliaNew Zealand

Update timeline

  1. investigating Oct 28, 2024, 05:26 AM UTC

    We are currently investigating an connectivity issue affecting some services. A further update will be provided once issue has been identified.

  2. investigating Oct 28, 2024, 05:46 AM UTC

    Our Engineers have identified the issue and working to implement a fix. A further update will be provided once this has been applied.

  3. identified Oct 28, 2024, 05:47 AM UTC

    Our Engineers have identified the issue and working to implement a fix. A further update will be provided once this has been applied.

  4. identified Oct 28, 2024, 06:05 AM UTC

    Further troubleshooting is currently taking place to resolve the issue. We will continue to provide update until a fix is in place.

  5. monitoring Oct 28, 2024, 06:12 AM UTC

    Services have now been restored and we are currently monitoring.

  6. resolved Oct 28, 2024, 06:40 AM UTC

    Monitoring has confirmed that the issue has been successfully resolved and no further action is required.