SecureCo incident

Intermittent Voice Connectivity Issues - 31/10/2024

Major Resolved View vendor source →

SecureCo experienced a major incident on October 30, 2024 affecting SIP Trunking for Microsoft Teams and Australia and 1 more component, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2024, 11:42 PM UTC
Resolved
Oct 31, 2024, 02:53 AM UTC
Duration
3h 11m
Detected by Pingoru
Oct 30, 2024, 11:42 PM UTC

Affected components

SIP Trunking for Microsoft TeamsAustraliaEnterprise VoiceSIP Trunking for WebEx CallingCanadaSIP Trunking for Genesys Cloud CXSIP Trunking for NICE CXoneSIP Trunking for Bring your Own Device (BYOD)Voice Gateway

Update timeline

  1. investigating Oct 30, 2024, 11:25 PM UTC

    Our team are currently investigating monitoring alerts relating to some observed intermittent call failures

  2. identified Oct 30, 2024, 11:42 PM UTC

    The team have identified the issue and are currently working to remediate the issue.

  3. identified Oct 31, 2024, 12:01 AM UTC

    The team are currently continuing to work on fix for this issue.

  4. monitoring Oct 31, 2024, 12:06 AM UTC

    Services have been restored and service monitoring is currently underway.

  5. investigating Oct 31, 2024, 12:14 AM UTC

    Service restoration has not been fully successful and we are currently investigating further.

  6. monitoring Oct 31, 2024, 12:39 AM UTC

    The team are currently restoring services and are monitoring

  7. monitoring Oct 31, 2024, 12:40 AM UTC

    We are continuing to monitor for any further issues.

  8. monitoring Oct 31, 2024, 01:20 AM UTC

    There have been no further issues reported and team are continuing to monitor all services

  9. monitoring Oct 31, 2024, 01:21 AM UTC

    There have been no further issues reported and team are continuing to monitor all services

  10. resolved Oct 31, 2024, 02:53 AM UTC

    Post restoration monitoring has confirmed that the issue has been successfully resolved.