SecureCo experienced a minor incident on November 1, 2024 affecting SIP Trunking for Microsoft Teams and SIP Trunking for WebEx Calling and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
SIP Trunking for Microsoft TeamsSIP Trunking for WebEx CallingSIP Trunking for Genesys Cloud CXSIP Trunking for NICE CXoneSIP Trunking for Bring your Own Device (BYOD)Voice Gateway
Update timeline
- identified Nov 01, 2024, 04:58 AM UTC
We are aware of an issue in AU1 region and are currently applying a fix.
- monitoring Nov 01, 2024, 05:01 AM UTC
Service is restored and the team are monitoring for any further errors.
- resolved Nov 01, 2024, 06:05 AM UTC
This incident has been resolved.