SecureCo incident

Voice Connectivity Issues - 15/11/2024

Major Resolved View vendor source →

SecureCo experienced a major incident on November 15, 2024 affecting SIP Trunking for Microsoft Teams and Australia and 1 more component, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2024, 05:16 AM UTC
Resolved
Nov 15, 2024, 07:23 AM UTC
Duration
2h 6m
Detected by Pingoru
Nov 15, 2024, 05:16 AM UTC

Affected components

SIP Trunking for Microsoft TeamsAustraliaEnterprise VoiceSIP Trunking for WebEx CallingEnterprise Voice for Genesys CloudSIP Trunking for Genesys Cloud CXNew ZealandEnterprise Voice for Cisco WebEx Contact Center EnterpriseSIP Trunking for NICE CXoneEnterprise Voice for Nice inContact CXone

Update timeline

  1. investigating Nov 15, 2024, 05:16 AM UTC

    Our team are currently investigating call failures across some services

  2. investigating Nov 15, 2024, 05:27 AM UTC

    Our team have identified the issue which is under further investigation.

  3. investigating Nov 15, 2024, 05:55 AM UTC

    Our Engineers are still investigating further and working to implement a fix. A further update will be provided once this has been confirmed.

  4. identified Nov 15, 2024, 06:24 AM UTC

    Our Engineers are currently finalising a fix in order to ensure services are stabilised. Further update will be provided once we have confirmation.

  5. monitoring Nov 15, 2024, 06:31 AM UTC

    Services have now stablised and the team are currently monitoring for any further issues.

  6. resolved Nov 15, 2024, 07:23 AM UTC

    Post restoration monitoring has confirmed that the issue has been successfully resolved and services stabilised.