SecureCo incident

Inbound / Toll Free - Call Degradation / Failures - Friday 17 January 2025

Minor Resolved View vendor source →

SecureCo experienced a minor incident on January 17, 2025 affecting Australia and New Zealand, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2025, 04:38 AM UTC
Resolved
Jan 17, 2025, 05:20 AM UTC
Duration
41m
Detected by Pingoru
Jan 17, 2025, 04:38 AM UTC

Affected components

AustraliaNew Zealand

Update timeline

  1. identified Jan 17, 2025, 04:38 AM UTC

    An issue relating Inbound / Toll Free - Call Degradation / Failures with upstream carrier from around 2:30 today was reported. Engineers have investigated with carrier who have advised issue is now resolved.

  2. monitoring Jan 17, 2025, 04:41 AM UTC

    Upstream carrier has confirmed issue resolved. SecureCo Engineers are montoring further and updates will be provided directly via the raised ServiceDesk cases.

  3. monitoring Jan 17, 2025, 05:14 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jan 17, 2025, 05:15 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 17, 2025, 05:20 AM UTC

    This incident has been resolved.