SecureCo incident

IVP Intermittent Call Failures / Degraded Service - 05/03/2025

Minor Resolved View vendor source →

SecureCo experienced a minor incident on March 4, 2025 affecting SIP Trunking for Microsoft Teams and SIP Trunking for WebEx Calling and 1 more component, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2025, 11:04 PM UTC
Resolved
Mar 05, 2025, 12:45 AM UTC
Duration
1h 41m
Detected by Pingoru
Mar 04, 2025, 11:04 PM UTC

Affected components

SIP Trunking for Microsoft TeamsSIP Trunking for WebEx CallingSIP Trunking for Genesys Cloud CXSIP Trunking for NICE CXoneSIP Trunking for Bring your Own Device (BYOD)

Update timeline

  1. investigating Mar 04, 2025, 10:47 PM UTC

    We are currently investigating some reported call issues / failures & degraded service.

  2. monitoring Mar 04, 2025, 11:04 PM UTC

    Issue has been identified and service has now stablised. Engineers are currently monitoring.

  3. monitoring Mar 04, 2025, 11:05 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 05, 2025, 12:45 AM UTC

    Monitoring has confirmed that the issue has been successfully resolved and no further action is required.