SecureCo experienced a minor incident on May 4, 2025 affecting Support Services, lasting 7h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Support Services
Update timeline
- identified May 04, 2025, 11:24 PM UTC
We are experiencing a logon issue with our public service desk portal. We are still receiving support emails and phone calls, though you may not be able to view current and past cases via the web portal
- resolved May 05, 2025, 07:15 AM UTC
The public service desk web portal is now available.