SecureCo experienced a notice incident on March 19, 2024 affecting SIP Trunking for Microsoft Teams and SIP Trunking for WebEx Calling and 1 more component, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 19, 2024, 09:49 PM UTC
We are proactively investigating alarms raised in our AU1 Sydney region, related to our cloud hosting platform. Early monitoring has indicated no outage and minimal impact to voice traffic in the form of a potential increase in Post Dial Delay when calls are attempting to connect.
- monitoring Mar 19, 2024, 11:26 PM UTC
Alarms identified a delay in 1 of our 3 availability zones communicating to our core routing orchestration servers. Delay has been resolved. Services are being monitored.
- monitoring Mar 19, 2024, 11:58 PM UTC
No further alarms visible. No action required
- resolved Mar 19, 2024, 11:58 PM UTC
This incident has been resolved.