SecureAuth had 23 outages in the last 2 years totaling 5333h 52m of downtime — averaging 0.9 incidents per month.
There were 23 SecureAuth outages since July 30, 2024 totaling 5333h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our team of engineers are investigating. Firing - The component IAM SaaS AU Region is down and we're working on it.
The problem has been resolved. Resolved - The component IAM SaaS AU Region is down and we're working on it.
We are currently investigating an issue affecting mfa.acceptto.com. We will provide updates as soon as we have more information. If you have any questions in the meantime, please log a case at https://support.secureauth.com.
We have identified the issue and have implemented a fix. We will continue to monitor closely. An RCA will be added to the post mortem once the investigation is complete. If you have any questions regarding this matter or are experiencing any problems, please let us know by logging a ticket at https://support.secureauth.com. Thank you.
This incident has been resolved. An RCA will be added to the post mortem once the investigation is complete. If you have any questions regarding this matter or are experiencing any problems, please let us know by logging a ticket at https://support.secureauth.com. Thank you.
We are investigating reports of intermittent SSL Issues for Workforce Cloud IdP applications. We will provide updates as soon as we have more information. If you have any questions or concerns, please reach out to support at https://support.secureauth.com.
We have identified the issue and have implemented a solution. SSL errors have all been resolved. An RCA will be provided as soon as the investigation has been complete. If you have any questions, please reach out to support at https://support.secureauth.com.
Our team of engineers are investigating. Firing - The component IAM SaaS US Region is down and we're working on it.
The problem has been resolved. Resolved - The component IAM SaaS US Region is down and we're working on it.
We are currently experiencing issues with processing some of the incoming requests. Our team is investigating the cause and working to restore full service as quickly as possible.
The issue has been identified and resolved. The system is now operating normally.
We observed a ~1 minute disruption within our CIAM product in the US region. The disruption was quickly fixed, with no risk for further issues. If you have any questions regarding this matter, please reach out to our Support Team at https://support.secureauth.com.
Our SMS and Telephony provider has indicated that they are currently experiencing quality degradation toward US Multiple Operators. Customers that send SMS messages to Multiple Operators users may notice a difficulties in message delivery. Verizon has reported a major incident affecting SMS and Telephony Services. If you have any questions regarding this matter, please reach out to our Support Team at https://support.secureauth.com.
Our SMS and Telephony provider has informed us that the network issues previously reported by Multiple Operators from the US have been resolved. Operator end users should no longer experience delays receiving SMS messages as all services are now functioning properly.
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed. To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix. (https://support.secureauth.com/hc/en-us/articles/37586282092820-Authentication-attempts-against-New-Experience-Datastores-fail-with-Invalid-User-after-SecureAuth-G3-Intermediate-Certificates-have-expired) If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
This incident has been resolved.
Our team of engineers are investigating. Firing - The component IAM SaaS EU Region is down and we're working on it.
The problem has been resolved. Resolved - The component IAM SaaS EU Region is down and we're working on it.
We are investigating degraded performance for Email delivery by CIAM. Please report any issues with receiving emails to [email protected]
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an increase in error logs around the Number Insight functionality of our Fraud Service. You may experience quality degradation around this service during this time. We will provide an update once the new version is available, please reach out to [email protected] with any questions.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. Please reach out to [email protected] with any questions.
A small percentage of android users are experiencing missing enrolled accounts. A fix has been submitted to the Google Play store and will be available shortly. We strongly suggest you do not delete the app if experiencing this issue. We will provide an update once the new version is available, please reach out to [email protected] with any questions.
We are continuing to monitor for any further issues.
Version 25.1.21 of SecureAuth Authenticate for Android has been released to the Google Playstore. Impacted users who have not deleted the app will have the preexisting enrollments restored after installing the update. If you have any questions or are still experiencing issues, please reach out to Support at https://support.secureauth.com.
This incident has been resolved.
We are aware of a widespread outage affecting Verizon Wireless in the United States. This may impact voice and SMS delivery to Verizon users.
Verizon has reported that they have fully restored their services.
There was an interruption of service for the Passwordless platform, previously known as Arculix, between 12:01pm PDT until 12:13pm PDT. Service was restored and no further interruptions are expected. If you have any further questions or inquiries, please reach out to support at https://support.secureauth.com.
Our SMS provider has informed us that they are currently experiencing quality degradation with SMS delivery within the US. They are working directly with carrier partners and will provide updates as soon as a solution is in place. We will provide an update as we learn more. For more information directly from our provider: https://status.telesign.com/incidents/cbv5188zqwvm
This incident has been resolved.
Our SMS provider has informed us that they are currently experiencing quality degradation with SMS delivery for Verizon within the US. They are working directly with Verizon and will provide updates as soon as a solution is in place. We will provide an update as we learn more. For more information directly from our provider: https://status.telesign.com/incidents/7tw76kkhc7tj
Our SMS provider has informed us that they are currently experiencing quality degradation with SMS delivery for Verizon within the US. They are working directly with Verizon and will provide updates as soon as a solution is in place. We will provide an update as we learn more. For more information directly from our provider: https://status.telesign.com/incidents/7tw76kkhc7tj
Our SMS provider has informed us that they are currently experiencing quality degradation with SMS delivery for Verizon within the US. They are working directly with Verizon and will provide updates as soon as a solution is in place. We will provide an update as we learn more. For more information directly from our provider: https://status.telesign.com/incidents/7tw76kkhc7tj
We received notification from our SMS OTP Providers that the network issues previously reported by United States (US) - Verizon Wireless from United States (US) have been resolved. United States (US) - Verizon Wireless end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. If you have additional questions, please feel free to contact support at https://support.secureauth.com.