SecureAuth experienced a critical incident on November 18, 2025 affecting US Region and EU Region and 1 more component, lasting 21h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:14 PM UTC
Cloudflare is currently aware of and investigating a widespread issue affecting multiple customers. Our engineering team is actively working on this issue and coordinating closely with Cloudflare to fully assess the impact and expedite remediation. Further updates will be provided as more information becomes available.
- investigating Nov 18, 2025, 12:19 PM UTC
We have adjusted network routing for Passwordless to bypass Cloudflare infrastructure. This change should begin to take effect shortly, depending on DNS propagation and your ISP’s DNS settings. We continue to actively work on this issue and are coordinating closely with Cloudflare as they work toward full resolution. We will provide further updates as they become available.
- investigating Nov 18, 2025, 12:23 PM UTC
Our internal monitoring systems indicate that service functionality has returned to normal. However, Cloudflare has not yet confirmed full remediation of the underlying issue. We continue to closely monitor the situation. We remain in active communication with Cloudflare and will provide additional updates as soon as we have more information.
- identified Nov 18, 2025, 12:28 PM UTC
Cloudflare reports that they are seeing services recover; however, you may continue to experience higher-than-normal error rates as remediation efforts continue. We will provide further updates as additional information becomes available.
- identified Nov 18, 2025, 12:30 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 01:17 PM UTC
Cloudflare identified the issue and started implementing a fix. In the meantime, we are continuing our efforts to restore full functionality as quickly as possible.
- monitoring Nov 18, 2025, 02:50 PM UTC
Cloudflare reports a fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
- monitoring Nov 18, 2025, 07:06 PM UTC
All services remain operational. We will continue to monitor. Any workaround actions that were taken for SAIdP and Acceptto will be reverted later this evening at 1am PST. No impact to customers. Once completed we will close this incident.
- resolved Nov 19, 2025, 09:53 AM UTC
All workaround actions for SAIdP and Acceptto have been successfully reverted, and our systems have fully returned to their normal operating state. We have confirmed stable service across all components and no customer impact during the reversion process.