SecureAuth had 13 outages in the last 2 years totaling 5185h 53m of downtime — averaging 0.5 incidents per month.
There were 13 SecureAuth outages since May 17, 2025 totaling 5185h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our team of engineers are investigating. Firing - The component IAM SaaS AU Region is down and we're working on it.
The problem has been resolved. Resolved - The component IAM SaaS AU Region is down and we're working on it.
We are currently investigating an issue affecting mfa.acceptto.com. We will provide updates as soon as we have more information. If you have any questions in the meantime, please log a case at https://support.secureauth.com.
We have identified the issue and have implemented a fix. We will continue to monitor closely. An RCA will be added to the post mortem once the investigation is complete. If you have any questions regarding this matter or are experiencing any problems, please let us know by logging a ticket at https://support.secureauth.com. Thank you.
This incident has been resolved. An RCA will be added to the post mortem once the investigation is complete. If you have any questions regarding this matter or are experiencing any problems, please let us know by logging a ticket at https://support.secureauth.com. Thank you.
We are investigating reports of intermittent SSL Issues for Workforce Cloud IdP applications. We will provide updates as soon as we have more information. If you have any questions or concerns, please reach out to support at https://support.secureauth.com.
We have identified the issue and have implemented a solution. SSL errors have all been resolved. An RCA will be provided as soon as the investigation has been complete. If you have any questions, please reach out to support at https://support.secureauth.com.
Our team of engineers are investigating. Firing - The component IAM SaaS US Region is down and we're working on it.
The problem has been resolved. Resolved - The component IAM SaaS US Region is down and we're working on it.
We are currently experiencing issues with processing some of the incoming requests. Our team is investigating the cause and working to restore full service as quickly as possible.
The issue has been identified and resolved. The system is now operating normally.
We observed a ~1 minute disruption within our CIAM product in the US region. The disruption was quickly fixed, with no risk for further issues. If you have any questions regarding this matter, please reach out to our Support Team at https://support.secureauth.com.
Our SMS and Telephony provider has indicated that they are currently experiencing quality degradation toward US Multiple Operators. Customers that send SMS messages to Multiple Operators users may notice a difficulties in message delivery. Verizon has reported a major incident affecting SMS and Telephony Services. If you have any questions regarding this matter, please reach out to our Support Team at https://support.secureauth.com.
Our SMS and Telephony provider has informed us that the network issues previously reported by Multiple Operators from the US have been resolved. Operator end users should no longer experience delays receiving SMS messages as all services are now functioning properly.
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed. To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix. (https://support.secureauth.com/hc/en-us/articles/37586282092820-Authentication-attempts-against-New-Experience-Datastores-fail-with-Invalid-User-after-SecureAuth-G3-Intermediate-Certificates-have-expired) If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
This incident has been resolved.