SearchStax Outage History
SearchStax is up right nowPingoru has recorded 51 incidents for SearchStax: 11 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 3 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 3 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 5 of 720 (1%) |
| October 2026 | 0 | 0 of 508 (0%) |
Incidents, newest first
Minor September 3, 2026 Managed Search Pulse Performance Graphs impacted 4h 51m Pulse Monitoring
Started Sep 03, 2026, 04:02 PM UTC· resolved Sep 03, 2026, 08:54 PM UTC
- investigating Sep 03, 2026, 04:02 PM UTC
We are investigating an issue with Managed Search Pulse Performance Graph. At the moment they do not display, a spinning icon is shown. A workaround to the issues is erasing cookies.
- identified Sep 03, 2026, 04:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 03, 2026, 08:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2026, 08:54 PM UTC
This incident has been resolved.
Minor July 23, 2026 Related and Popular Searches are failing 3h 24m Pulse Monitoring, Discovery APIs
Started Jul 23, 2026, 03:37 PM UTC· resolved Jul 23, 2026, 07:02 PM UTC
- investigating Jul 23, 2026, 03:37 PM UTC
We are currently investigating the issue in related and popular searches. In addition pulse monitoring is affected as well
- identified Jul 23, 2026, 03:51 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 23, 2026, 04:31 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 23, 2026, 04:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2026, 07:02 PM UTC
This incident has been resolved.
Minor May 22, 2026 Site Search App Creation Failing in North Virginia 2h 47m Admin App
Started May 22, 2026, 02:58 PM UTC· resolved May 22, 2026, 05:46 PM UTC
- investigating May 22, 2026, 02:58 PM UTC
Site Search App Creation is failing in North Virginia region starting 8:04am UTC. Our team is currently investigating the issue.
- identified May 22, 2026, 05:16 PM UTC
Our team had identified a lag in our databases that is causing the creations to fail. We are working to remedy that.
- resolved May 22, 2026, 05:46 PM UTC
App Creation is now working in North Virginia. Any apps that failed during the incident window have been fixed.
Minor March 21, 2026 Scheduled Maintenance for Azure-Hosted Solr Clusters –
Started Mar 21, 2026, 12:00 AM UTC· resolved Mar 21, 2026, 12:00 AM UTC
- monitoring Mar 21, 2026, 12:00 AM UTC
Mar 20, 17:00 PDT Completed - The scheduled maintenance has been completed. Mar 17, 17:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 13, 15:18 PDT Scheduled - We are performing scheduled hardware maintenance on customer Solr cluster deployments hosted on Microsoft Azure that are on private VNets. This maintenance involves a hardware configuration update and is designed to be fully transparent, with no expected downtime or service interruption. Maintenance Schedule: March 18 - March 20, 2026 We will monitor all systems throughout the maintenance window and will provide updates if there are any changes to the announced impact.
Minor February 21, 2026 Scheduled Maintenance for Azure-Hosted Managed Search Solr Clusters –
Started Feb 21, 2026, 07:00 AM UTC· resolved Feb 21, 2026, 07:00 AM UTC
- monitoring Feb 21, 2026, 07:00 AM UTC
Feb 20, 23:00 PST Completed - The scheduled maintenance has been completed. Jan 19, 16:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 17, 11:06 PST Scheduled - We are performing scheduled hardware maintenance on customer-dedicated Solr cluster deployments hosted on Microsoft Azure. This maintenance involves a hardware configuration update and is designed to be fully transparent, with no expected downtime or service interruption. The maintenance will be executed in phases according to service tier and Azure cloud region during the following windows: Gold Deployments: January 19, 2026 – January 23, 2026 Platinum Deployments: January 26, 2026 – January 30, 2026 - Azure Regions: Australia East, Canada Central, Canada East, Central India, Central US, East Asia, North Central US, South Central US Platinum/Plus Deployments: February 2, 2026 – February 6, 2026 - Azure Regions: East US, France Central, Germany West Central, Japan East, Japan West Platinum/Plus Deployments: February 9, 2026 – February 13, 2026 - Azure Regions: East US 2, Southeast Asia, UK South, UK West, West Central US, North Europe, Norway East Platinum/Plus Deployments: February 16, 2026 – February 20, 2026 - Azure Regions: West Europe, West US, West US 2, West US 3, UAE North We will monitor all systems throughout the maintenance and will provide updates if there are any changes.
Major January 10, 2026 Azure Region West US2 experiencing an outage –
Started Jan 10, 2026, 07:43 PM UTC· resolved Jan 10, 2026, 07:43 PM UTC
- monitoring Jan 10, 2026, 07:43 PM UTC
Jan 10, 11:43 PST Resolved - This incident has been resolved. Jan 10, 11:21 PST Monitoring - A fix has been implemented and we are monitoring the results. Jan 10, 10:39 PST Identified - The issue has been identified and a fix is being implemented.
Minor January 8, 2026 Login Issues on app.searchstax.com and searchstudio.searchstax.com –
Started Jan 08, 2026, 05:36 PM UTC· resolved Jan 08, 2026, 05:36 PM UTC
- monitoring Jan 08, 2026, 05:36 PM UTC
Jan 8, 09:36 PST Resolved - The incident is resolved. Logins are now working for both app.searchstax.com and searchstudio.searchstax.com Jan 8, 08:50 PST Update - We are continuing to work on a fix for this issue. Jan 8, 08:48 PST Identified - The issue has been identified and a fix is being implemented. Jan 8, 08:10 PST Investigating - We are currently investigating this issue.
Minor November 21, 2025 High Error Rate for Analytics in US Region –
Started Nov 21, 2025, 11:55 PM UTC· resolved Nov 21, 2025, 11:55 PM UTC
- monitoring Nov 21, 2025, 11:55 PM UTC
Nov 21, 15:55 PST Resolved - All track events have been successful over the last hour, and we no longer see any errors for any Site Search Dashboard requests for analytics in US Region. The incident has been resolved. Nov 21, 14:53 PST Monitoring - A fix has been implemented and we are monitoring the results. Nov 21, 13:34 PST Investigating - We are seeing a high error rate with Analytics in the US Region. Our team is investigating the issue. Analytics from the Site Search Dashboard may return 5xx errors, and tracking for analytics may be impacted for clients.
Major October 20, 2025 AWS Outage affecting Site Search and Managed Search Services –
Started Oct 20, 2025, 11:10 PM UTC· resolved Oct 20, 2025, 11:10 PM UTC
- monitoring Oct 20, 2025, 11:10 PM UTC
Oct 20, 16:10 PDT Resolved - This incident has been resolved. Oct 20, 15:51 PDT Update - Index Creation Delays on Serverless have been resolved, and we see no issues since 2025-10-20T21:05 UTC. We will continue to monitor all other services closely to ensure stability. Oct 20, 12:18 PDT Monitoring - The Pulse Monitoring Service is now fully operational. Index creation on serverless is working, but can be taking upto 300-500 seconds. We will continue to monitor all other services closely to ensure stability. Please note that AWS continues to experience an ongoing incident in the US East region. However, mitigation measures are showing signs of recovery. For the latest AWS status, visit: https://health.aws.amazon.com/health/status Oct 20, 11:25 PDT Update - Index Creation for Serverless Deployments has been reported to be failing for certain clients. Our team is looking into this. Oct 20, 10:17 PDT Update - We have identified the issue with the Pulse Monitoring Service for Managed Search Solr Deployments and are actively working on the fix. All other SearchStax services remain fully operational. Oct 20, 07:15 PDT Update - Pulse Monitoring Service continues to be impacted. You might have received false heartbeat alerts as a result of that. We are now pausing alerts till the service is fully restored. No action is required by you at this time unless you are observing an actual Solr outage. Oct 20, 02:30 PDT Identified - SearchStax Manged Search Dashboard and APIs are now operational. Client Solr deployments, Serverless Solr deployment and Site Search Services are also now operational. Pulse Monitoring Service continue to be down and our team is actively working to restore it Oct 20, 00:15 PDT Update - We are continuing to investigate this issue. Please note that SearchStax uses Zendesk to manage Support tickets, and Zendesk is currently experiencing a service outage that is impacting our ability to view or respond to new tickets. You can monitor Zendesk’s real-time status updates here: https://status.zendesk.com/ Oct 20, 00:01 PDT Investigating - AWS has alerted to a networking issue in their US-EAST-1 region. The following SearchStax services are being impacted: 1. SearchStax Manged Search Dashboard and APIs 2. Site Search Dashboard 3. Client Dedicated Solr deployments in US East Region 4. Serverless Solr Deployments in US East Region 5. Client Site Search Services in US East Region
Minor July 2, 2025 Increased error Rate on Analytics US Clusters 4d 23h Analytics API
Started Jul 02, 2025, 05:17 PM UTC· resolved Jul 07, 2025, 04:52 PM UTC
- investigating Jul 02, 2025, 05:17 PM UTC
We have observed increased error rate on Site Search Analytics Clusters in US East Region. What is affected for US East Region: * Site Search Analytics Metrics on Site Search Dashboard have an increased Error Rate. You could be seeing errors on Dashboard for Analytics as you log in. * Site Search Reporting APIs have an increased Error Rate * Analytics Tracking APIs have an increased Error Rate
- investigating Jul 02, 2025, 05:40 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 02, 2025, 06:30 PM UTC
Our team has identified the issue and implemented a solution. With this, all APIs are now operational. Our team is now monitoring to ensure the performance is not impacted in any way.
- resolved Jul 07, 2025, 04:52 PM UTC
This incident has been resolved.