SearchStax incident

Increased error Rate on Analytics US Clusters

Minor Resolved View vendor source →

SearchStax experienced a minor incident on July 7, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2025, 04:52 PM UTC
Resolved
Jul 07, 2025, 04:52 PM UTC
Duration
—
Detected by Pingoru
Jul 07, 2025, 04:52 PM UTC

Update timeline

  1. monitoring Jul 07, 2025, 04:52 PM UTC

    Jul 7, 09:52 PDT Resolved - This incident has been resolved. Jul 2, 11:30 PDT Monitoring - Our team has identified the issue and implemented a solution. With this, all APIs are now operational. Our team is now monitoring to ensure the performance is not impacted in any way. Jul 2, 10:40 PDT Update - We are continuing to investigate this issue. Jul 2, 10:17 PDT Investigating - We have observed increased error rate on Site Search Analytics Clusters in US East Region. What is affected for US East Region: * Site Search Analytics Metrics on Site Search Dashboard have an increased Error Rate. You could be seeing errors on Dashboard for Analytics as you log in. * Site Search Reporting APIs have an increased Error Rate * Analytics Tracking APIs have an increased Error Rate